Refund policy

Return, Refund and Exchange Policy

We want you to feel confident and comfortable with your purchase from A-Dancewear. If there is any issue with your order, we are always happy to help and find the best possible solution.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, the item must be:

  • unworn and unused;
  • with tags attached;
  • returned, where reasonably possible, in its original packaging;
  • accompanied by proof of purchase or order confirmation.

Customers outside the European Union should start a return by contacting us at support@a-dancewear.com.

If your return request is approved, we will provide return instructions, including the return address and shipping guidance. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item is confirmed to be defective, damaged, or incorrect.

Please note that international shipping times are estimates and may vary due to customs processing, carrier operations, weather conditions, or other circumstances outside our control.

We do not guarantee delivery by a specific competition, rehearsal, performance, recital, or event date unless expedited shipping has been arranged in advance.

Unfortunately, we cannot accept returns for:

  • custom-size items made according to the customer's specifications;
  • gift cards;
  • final sale items.

You can always contact us with any return-related questions at support@a-dancewear.com.

Damages and Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • the item is defective;
  • the item is damaged during shipping;
  • you received the wrong item.

Please provide photos or videos so we can evaluate the issue and resolve it as quickly as possible.

In cases of confirmed defects or incorrect items, we will replace the item free of charge and may provide a prepaid return label or reimburse reasonable return shipping costs.

Exchanges and Size Issues

We kindly ask customers to carefully review our size charts and measurement instructions before placing an order. If you are unsure about sizing, our support team is always happy to help recommend the best size based on your measurements.

If the selected size does not fit, please contact us before returning the item. We will do our best to help with an exchange or find the most convenient solution.

For the first size-related exchange request, we may cover the return shipping cost or provide store credit toward return shipping, depending on the destination country and available shipping options.

For additional exchanges, return shipping costs are the responsibility of the customer.

If the requested replacement size is unavailable, a refund may be issued after the returned item has been received and inspected.

Refunds

Once your returned item is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please note that banks and payment providers may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us at support@a-dancewear.com.

European Union — Right of Withdrawal

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 30 days of receiving the last item in your order, for any reason and without justification. Weekends and public holidays are included in this period.

This right does not apply to custom-size items made according to your specifications, gift cards, or final sale items where permitted by applicable law.

To cancel an order that has not yet been fulfilled, log in to your account at https://account.a-dancewear.com, go to Orders, and submit a cancellation request.

To return a delivered order, log in to your account at https://account.a-dancewear.com, go to Orders, and submit a return request within 30 days of delivery.

To qualify, the item must be:

  • unworn and unused;
  • with tags attached;
  • accompanied by proof of purchase;
  • returned, where reasonably possible, in its original packaging.

Once you notify us of your cancellation or return, the item must be shipped back within 14 days.

After receiving and inspecting the returned item, we will issue a refund within 10 business days to your original payment method.

If you paid for standard outbound shipping, that cost will also be refunded. Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.