Customer Support

Q: What shipping options do you offer?
A: We offer standard shipping. Shipping options may vary depending on your location.

Q: How long does delivery take?
A: Standard delivery takes 10-14 days, Delivery to some countries may take up to 28 days.

Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number that you can use on our website or the carrier's website.

More: Shipping Policy.

Q: How can I return or exchange an item?
A: You can return or exchange an item within 14 days of purchase. Please ensure the item is unused and in its original packaging. Contact our customer support to initiate a return or exchange.

Q: Do I have to pay for return shipping?
A: Return shipping is at the customer's expense unless the item is defective or damaged.

More: Refund Policy.

Q: How do I choose the right size?
A: Please refer to our size chart here or on the product page. If you have any additional questions, feel free to contact our customer support.

Q: Do you offer tailoring services?
A: Currently, we do not offer tailoring services, but our sizes adhere to standard measurements and should fit most customers.

More: Measurements

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express and bank transfers.

Q: Is it safe to shop on your website?
A: Yes, our website uses SSL encryption to protect your personal and payment information.

Q: How do I care for my dance training clothing?
A: Follow the care instructions on the Dancewear Care

Q: Do you offer discounts for regular customers?
A: Yes, we have loyalty programs and regular discounts for our repeat customers. Subscribe to our newsletter to stay updated on all offers.