Customer Support
Questions and answers
FAQ
Shipping and Delivery
Q: What shipping options do you offer?
A: We offer free worldwide shipping with standard delivery by international carriers. Available shipping options may vary by destination.
Q: How long does delivery take?
A: Standard delivery takes 10-14 days, Delivery to some countries may take up to 28 days.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number that you can use on our website or the carrier's website.
More: Shipping Policy.
Returns and Exchanges
Q: How can I return or exchange an item?
A: You can return or exchange an item within 14 days of purchase. Please ensure the item is unused and in its original packaging. Contact our customer support to initiate a return or exchange.
Q: Do I have to pay for return shipping?
A: Return shipping is at the customer's expense unless the item is defective or damaged.
More: Refund Policy.
Sizing and Fit
Q: How do I choose the right size?
A: Please refer to our size chart here or on the product page. If you have any additional questions, feel free to contact our customer support.
Q: Do you offer tailoring services?
A: Currently, we do not offer tailoring services, but our sizes adhere to standard measurements and should fit most customers.
More: Measurements
Custom Size Available
Q: Can I order a custom size?
A: Yes. If your measurements do not match our size chart, this item can be made to your individual measurements. Please select Custom Size or contact us after placing your order.
Q: Does this increase the order processing time?
A: Yes. Production based on individual measurements can take up to 10 business days, so the order processing time will be longer.
Q: Will the price change?
A: Yes. Items made to individual measurements require additional production costs, so the price will be higher.
Payment Methods
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express and bank transfers.
Q: Is it safe to shop on your website?
A: Yes, our website uses SSL encryption to protect your personal and payment information.
Care Instructions
Q: How do I care for my dance training clothing?
A: Follow the care instructions on the Dancewear Care
Promotions and Discounts
Q: Do you offer discounts for regular customers?
A: Yes, we have loyalty programs and regular discounts for our repeat customers. Subscribe to our newsletter to stay updated on all offers.
If you have any questions or suggestions, we're here to help! Write to us by email: support@a-dancewear.com
or fill out the form below.